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City of Athens Utilities

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Help us stop theft of services

It is against state law to tamper with a utility meter. People who steal utilities are actually stealing from all the consumers on the system. We ask to help us find those who may be involved in stealing electricity, natural gas, water or wastewater services.

If you know of such activity, please call us immediately at 256-232-1440 during normal business hours or after hours. Please remember that tampering with a utility meter is not only unlawful but also very dangerous.

 

 

 

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Welcome to Athens Utilities

Our website will be down for maintenance beginning
Wednesday April 3 at 8:00 pm
through Thursday April 4 at 8:00am.

Online bill pay will be unavailable during this transition.
You may pay by phone 1-855-782-9061
We apologize for any inconvenience and thank you for your understanding.
We hope you will enjoy what you find when you next visit us online!

 

New Online Bill Presentment and Payment

You must create a new account. Your previous login information will not access your account on the new system.

Click Here to go to the new Online Payment Site.

Pay by phone by calling 1-855-782-9061

When signing up to pay online, remember to enter the name exactly as it appears on the bill.

EXAMPLE: Smith, John Doe...use the comma after your last name.

 


 

Saf-t-net

Athens Utilities is now participating in the Alabama Saf-T-Net weather alert program. With this program you can receive text messages or emails to alert you of severe weather. Click the above Icon or click here to sign up for the Saf-T-Net alerts.

If you having difficulty registering for Saf-T-Net you may call 256-881-8811 and ask for "Customer Support for Alabama Saf-T-Net" and anyone on their customer support team will be happy to help them. Assistance is available 24/7


Reporting a Power Outage

For the most up-to-date outage information during major outages and storms, follow us on Twitter at https://twitter.com/AthensUtilities


What to do if my power is out?
1. Go to your main electrical panel to see if a fuse has blown or a breaker has tripped. Fuses must be replaced while breakers need only be reset.
2. If the problem is not in your main panel, call a neighbor to determine if other homes in the area have been affected.
3. If the problem is not within your home or several are involved, notify Athens Utilities 256-232-1440


What number do I call?
Dial 256-232-1440 to report directly to our  IVR system (automated outage computer.) You will be asked to enter the phone number of the location experiencing the outage. If this phone number is recognized by the computer, it will locate your account information for the system control operator to radio the repair crew. If the number is not found,  you will be transferred to our dispatch operator or you may leave a voice message providing us with your name, a number where you can be reached, and your address.

What happens after I leave my information on the IVR?
The information recorded by the IVR system during every call is automatically input into Athens Utilities outage management system and repair crews are immediately dispatched.


If my phone number is not on file in the computer, how can I update it?
Email us at customeraccounts@athens-utilities.com and ask us to update your telephone number in our outage system. You should give us all phone numbers that you or your family may use to report an outage.


Customer Survey

In an effort to provide quality customer care, we would like to ask you to take a very brief survey to help us better understand your individual customer experience with Athens Utilities and how we may provide you with a higher level of service. Just follow the link below. Thank you for your time and participation!

Click here to take survey

 

Nixle Alerts

To enhance communication with citizens, the City of Athens has signed up for Nixle, a free service that will send text alerts to citizens who register a cellphone number. The alerts will include road closings, weather updates, fires, accidents that tie up traffic, power outages, etc.

To register, go to Nixle.com. You will see a link to use your zip code to sign up for local alerts.


Change in the way you can pay for reconnection due to nonpayment

If your Utilities are disconnected due to nonpayment, we now only accept cash, cashiers checks, or money orders to be reconnected.


 

 

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Business Hours:

Monday-Friday 8:00am-4:30pm

Electric, Gas or Water Service Outage!
Call 256-232-1440

Gas Leak!
Call 256-216-8621 or Toll Free 1-877-885-5592

Billing Questions?
Call 256-233-8750

Alabama Call Before You Dig Link

Alabama One Call is a non-profit organization established under Alabama Act 94-487. Anyone engaging in excavation activities is required to notify underground facility owners prior to the start of excavation. Alabama One Call helps streamline this process by providing a "one call" service allowing excavators to notify area utility companies quickly and efficiently.